Flore Ida Waters Policies

Return and Exchange Policy

At Flore Ida Waters, we take pride in our handcrafted fragrances and aim to ensure your complete satisfaction. Please note the following policies:

No Refunds: Due to the personal nature of our products, we do not offer refunds on any purchases. We encourage you to carefully review your selection before making a purchase.

Exchanges: If you receive a damaged or defective product, please contact our customer support team after receiving your order. We will gladly exchange the damaged item for a new one. To initiate an exchange, please email us at floreidawaters@gmail.com with your order number photo and a description of the issue.

Refill Policy?

Sustainable Refill Option: We are committed to sustainability and offer a refill option for our Flore Ida Waters fragrances. By choosing the refill option, you can enjoy your favorite fragrance while reducing waste. For more details on our refill program, please visit our website or contact our customer support team.

Shipping policy?

Domestic Shipping: We offer standard and expedited shipping options within the Netherlands. Shipping costs and delivery times vary based on the selected shipping method and destination. Please refer to our website for detailed shipping information.

International Shipping: We are pleased to offer international shipping to select countries. Shipping costs and delivery times vary based on the destination and selected shipping method. Please refer to our website for detailed international shipping information.

Orders are typically processed within 2-3 business days. Please note that processing times may vary during peak seasons or special promotions.

Custumor support

If you have any questions or need assistance, please reach out to our customer support team via email at floridawaters@gmail.com or through our contact form on the website. We are here to help and ensure you have a positive experience with Flore Ida Waters.